Service Delivery Roadshows

  • The Challenge

    To conference 18,000 widespread engineers within five weeks, while also complying to Openreach’s strict service agreements.

  • What we did

    Pumphouse delivered 36 full-day events nationwide for 500 delegates; from Cornwall to Inverness, Ipswich to West Wales, with venues sourced central to the local engineer base. Mindful of optimizing engineers’ time off site balanced with the Company’s desire to deliver impactful messaging as efficiently as possible, Pumphouse deployed three crews on the road for five weeks.

    A huge logistical piece that required meticulous planning and rehearsal.

  • The Effects

    One of Openreach’s key kpis is Right First Time. By aligning engineers and bringing them up-to-date with the latest technology and tools available, Openreach was able to reduce re-visits, allowing them to focus on delivering an improved customer service.